Refund policy

York Sourcing — Service and Refund Policy

Last updated: 31 July 2026

This policy applies to business-to-business sourcing projects provided by 义乌市玉珍国际贸易有限公司, trading as York Sourcing. It should be read together with the accepted quotation or written project scope and our Terms of Service. If a project-specific written scope expressly differs from this policy, that written scope controls for the project.

1. Free fit review and paid scope

The initial fit review is free. It assesses whether the product, quantity, goods budget, destination and requested support fit our service. It does not include supplier names, factory quotations or detailed supplier research.

Before payment, we confirm the paid service, product brief, included deliverables, service fee, estimated pass-through costs, the start condition and any exclusions. No paid work begins until the scope is accepted and cleared funds are received.

2. Standard paid services

  • Supplier development: the agreed product brief and, where suitable options are available, up to three supplier options with MOQ, indicative price, lead time, sample terms, basic screening and a comparison summary.
  • Sample coordination: one approved product brief and up to three supplier parcels in one batch, including purchasing coordination, receipt, agreed basic visible checks, photos or a short video, repacking and courier coordination. Samples and freight are charged separately.
  • Bulk order execution: agreed supplier and order coordination, follow-up, agreed basic checks, packaging or labelling follow-up, consolidation and shipping coordination. Unless otherwise agreed, the percentage fee is calculated only on the supplier-invoice value of the goods.

3. When work starts

Work starts when, after payment, we begin any agreed task, including supplier research or contact, quotation collection, sample coordination or ordering, supplier negotiation, purchasing instructions, production follow-up, inspection booking, consolidation or shipping coordination. We normally confirm the project start by email or WhatsApp and retain project records showing the work performed.

4. Cancellation and service-fee refunds

  • Client cancels before work starts: the service fee is refunded, less any actual non-recoverable banking, payment-platform or currency-conversion charge shown in the reconciliation.
  • Client cancels after work starts: the service fee for the started scope is non-refundable.
  • Client changes the product, specification, quantity, packaging, destination or timing after work starts: the original service fee is not refunded and a revised fee or scope may apply.
  • York Sourcing cannot complete the paid scope for reasons attributable to York Sourcing: the unearned service fee and unused pass-through funds are refunded.
  • Third-party cancellation: amounts already paid or irrevocably committed to a supplier, carrier, inspector, laboratory or other third party are refundable only to the extent recovered from that third party.

After the project account has been reconciled, we aim to initiate an approved refund within 10 business days. Banks and payment providers may require additional processing time. Refunds are made in the original currency and to the original payment route where reasonably possible.

5. Pass-through funds

Pass-through funds are amounts collected for products, samples, China delivery, international freight, inspection, testing, certification, customs services or another agreed third-party cost.

  • Unused and uncommitted funds are returned after reconciliation.
  • Funds already paid or irrevocably committed follow the relevant third party’s cancellation and refund terms.
  • If a third party later returns money, we remit the recovered amount after deducting any actual recovery, banking or currency-conversion cost.

6. Supplier-development fee credit

The supplier-development fee credit is a service credit, not a cash refund. For UK projects, the £119 fee is credited against the first bulk-order execution service fee for the same project when the order is placed within 60 days and goods value is at least £2,500. For Spain projects, the €129 fee is credited on the same basis when goods value is at least €3,000. The credit is not transferable and has no cash value.

7. Outcomes and third-party claims

A service fee pays for the agreed sourcing and coordination work. It does not guarantee that a supplier will maintain a quotation, MOQ or lead time; that a sample will be approved; that every bulk unit will be identical to a sample; that a third party will accept a cancellation or claim; that a product will comply without the required testing and professional review; or that the client will achieve a particular margin, sales volume or commercial result.

York Sourcing will reasonably assist with a supplier or carrier claim when the client promptly provides the required evidence. Any refund, replacement, rework or freight compensation depends on the responsible third party’s terms and decision. Our standard checks are not a third-party AQL inspection, laboratory test, certification or engineering acceptance.

8. Inactivity and closure

If the client does not provide requested information, approval or payment for 30 days, we may pause or close the project after written notice. Service fees for work already started remain non-refundable. Unused pass-through funds are reconciled and returned subject to third-party commitments and actual payment charges.

9. Requesting cancellation or a refund

Email york@sourcingbyyork.com with the project reference, reason for the request and payment details. We will review the project record and provide a written reconciliation.

Nothing in this policy limits a right or remedy that cannot legally be excluded. York Sourcing provides business-to-business services and does not offer this sourcing service to consumers purchasing for personal use.